Cancellation policy
Last updated October 8, 2026
We hold your date and turn other couples away from the moment you book, and our team plans their season around your wedding. This policy explains what's refundable if plans change.
Changing your date
- More than 90 days before your wedding: move to a new date once at no charge, subject to availability. Your payments move with you.
- Within 90 days: we'll still try to move you. A change fee may apply depending on the new date and team availability; your coordinator will confirm before anything changes.
- Request a date change from your dashboard. Nothing changes until your coordinator approves it.
Cancelling
| When you cancel | What's refunded |
|---|---|
| Within 7 days of booking (and more than 30 days before the wedding) | Everything you've paid |
| More than 90 days before the wedding | Everything except your deposit (30% of the total) |
| 31–90 days before the wedding | 50% of the total is kept; anything you've paid above that is refunded |
| 30 days or fewer before the wedding | Nothing — the full total is due |
- Cancel in writing by messaging your coordinator from your dashboard. The date we receive your message is the cancellation date.
- Refunds go back to the original payment method within 10 business days.
If we have to cancel
If we ever have to cancel and can't provide a replacement team, we'll refund everything you've paid.
Events outside anyone's control
If your wedding can't go ahead because of severe weather, a natural disaster or government restrictions, we'll move your booking to a new date within 18 months at no charge. If you'd rather cancel, the table above applies.